1. Who we are
Hex Creatives ("we", "us", "our") is a sole proprietorship registered in India (Udyam/MSME, GSTIN 09SYLPS1129H1ZN), with its place of business at Para, Lucknow, Uttar Pradesh, India. We provide short-form video services: content strategy, scripting, AI voiceover, motion graphics, video editing and social media publishing.
2. Agreeing to these terms
By using this website, booking a call, approving a proposal or paying an invoice, you ("the client") agree to these terms. A written proposal or email confirmation from us that sets out the scope, price and timeline forms part of this agreement. If a proposal and these terms conflict, the proposal wins.
3. Services and scope
We deliver the services described in your proposal: usually a set number of videos per month on a retainer, or a one-off project or paid pilot. Work outside the agreed scope (extra videos, new formats, rush delivery) is quoted and billed separately.
4. Your responsibilities
- Provide briefs, brand assets, footage, product access and feedback on time. Delays on your side may move delivery dates.
- Confirm you own, or have permission to use, everything you send us, including logos, footage, music and trademarks.
- If you ask us to create an AI version of a real person's voice, confirm that person has given consent.
5. Fees and payment
- Prices are quoted in US dollars unless stated otherwise. Monthly retainers are invoiced in advance at the start of each billing cycle. Pilots and one-off projects are invoiced before work begins unless we agree otherwise in writing.
- Invoices are payable within 7 days by international bank transfer or the payment link on the invoice. Card payments may carry a processing surcharge, which will be shown on the invoice.
- As an exporter of services under a Letter of Undertaking (LUT), we invoice overseas clients without Indian GST. Clients in India are charged GST at the applicable rate.
- If payment is late, we may pause work until the invoice is settled.
6. Revisions and approval
Each video includes two rounds of revisions on the edit, plus approval of the script before production. Further rounds, or changes to an approved script after production starts, may be billed. A video is treated as approved if we receive no feedback within 5 working days of delivery.
7. Ownership and usage
Once an invoice is paid in full, you own the final delivered videos and may use them anywhere. We keep ownership of our working files, templates, methods and tools unless agreed otherwise. Stock footage, music and fonts are licensed for your use under the terms of their providers. We may show delivered work in our portfolio and on our website unless you ask us in writing not to.
8. Confidentiality
We keep your non-public information confidential and use it only to deliver your work. We will sign a separate NDA on request.
9. Ending the engagement
Either side can end a monthly retainer with 30 days' written notice. Refunds on cancellation are covered in our Cancellation and Refund Policy.
10. Limitation of liability
We work with care but cannot guarantee specific results such as views, followers or sales, since those depend on platforms and audiences we don't control. Our total liability for any claim is limited to the fees you paid us for the services in question in the three months before the claim. We are not liable for indirect or consequential losses.
11. Governing law
These terms are governed by the laws of India. Any dispute that can't be settled by discussion will be handled by the courts of Lucknow, Uttar Pradesh.
12. Changes
We may update these terms. The version on this page applies from the date shown at the top. For active clients, changes take effect at the start of the next billing cycle.